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Refund & Cancellation Policy

Effective Date: March 2026

This policy outlines the refund and cancellation terms for all paid services on the QRConnectMe platform. All payments are processed securely through Razorpay.

1. QR Tag Purchase (Rs. 699)

Refund Eligible

Scenario	Refund	Timeline
Payment successful but tag not activated within 7 days due to system error	Full refund (Rs. 699)	5-7 business days
Duplicate payment for the same vehicle	Full refund of duplicate amount	5-7 business days
Payment deducted but Razorpay confirmation not received (payment gateway failure)	Full refund or manual activation after verification	5-7 business days

Non-Refundable

Scenario	Reason
Tag successfully activated and linked to vehicle	Service delivered — QR tag is live and functional
Owner deactivates tag via Kill Switch after activation	Voluntary deactivation is not a refund-eligible event
Incorrect vehicle details entered during purchase or registration	Data accuracy is the responsibility of the registrant

2. How to Request a Refund

• Email: qrconnectme@gmail.com
• Phone: 8188000777
• Response time: Within 48 hours on business days

3. Refund Processing

• Approved refunds are processed to the original payment method (UPI, debit card, credit card, or net banking used at the time of payment)
• Refund processing time: 5-7 business days from the date of approval
• Razorpay processes the actual fund transfer — timelines may vary based on your bank
• You will receive an SMS notification when the refund is initiated

4. Cancellation

Tag Deactivation (Kill Switch)

Vehicle owners can deactivate a QR tag at any time using the Kill Switch feature in the Owner App. This immediately disables the tag — public scans will no longer resolve. Tag deactivation is not a cancellation of purchase and does not qualify for a refund.

Account Deletion

You may request complete account deletion by contacting support. Upon deletion:

• All active QR tags linked to your account will be deactivated
• Your personal data will be removed in accordance with our Privacy Policy
• Account deletion is permanent and cannot be reversed

5. Disputes

If you believe a refund was wrongly denied, you may escalate the matter by emailing qrconnectme@gmail.com with "REFUND DISPUTE" in the subject line. We will review and respond within 5 business days.

If the dispute is not resolved to your satisfaction, you may contact Razorpay's dispute resolution team or your card-issuing bank.

6. Contact Us