Refund and Cancellation Policy

QRConnectMe, operated by OIQRCS LLP
Version 2.0 · Effective date: 5 November 2026

This policy explains what happens if you want to cancel an order, ask for a replacement, or have a payment problem. It forms part of our Terms of Service, and is governed by them. If this policy and the Terms of Service differ, the Terms of Service apply.

1. The short version

No refunds. Stickers are made to order for your vehicle, so we do not refund a completed purchase, except if we shut down the service early (section 9) or where the law requires.
No cancellation after payment. We start preparing your sticker straight away, so we cannot cancel an order once you have paid.
Free replacement. If your sticker arrives damaged, never arrives, was made with wrong details that we or a Partner entered, or has a print fault, we send a replacement free of charge. Tell us within 3 days.
Payment problems are put right. If you are charged twice, or charged and no order is created, the money is returned to you.
Service for at least 5 years. If we shut down the service before your sticker has had 5 years of service, we refund the unused part of the price (section 9).
Partners: the joining fee and stock batches are not refundable, except for the buy-back in section 8.

2. What this policy covers

A sticker you order from us (made to order).
A sticker you buy from a Partner who holds stock.
A Partner's joining fee and a Partner's purchase of a stock batch.

3. Cancelling an order

Before you pay, you can leave the payment page at any time. Nothing is charged. A payment link expires after 5 days, and an expired link cannot be paid. Ask for a new one.
After you pay, we cannot cancel the order. We start preparing your sticker for your vehicle straight away, and it cannot be reused for another vehicle.
You see this rule, and the replacement offer, before you pay.

4. Why we do not refund

Each sticker is printed for one vehicle, with its own QR code and the owner's details. Once printed, it cannot be resold or reused. For this reason we do not refund a completed purchase, except as set out in section 9.

If we start offering refunds, we will update this policy first and say from which date it applies. This policy does not limit any right you have under the law, including under the Consumer Protection Act, 2019.

5. Free replacement

When we replace a sticker. We send a replacement free of charge if:

your sticker arrives damaged
your sticker never arrives
your sticker was made with wrong details because we or a Partner entered them wrongly
your sticker has a print fault, for example it does not scan because of the printing

How to ask. Write to us at ops@qrconnectme.com or call +91-81880 00777 within 3 days of delivery. If the sticker never arrives, within 3 days of the expected delivery date. Tell us your name, mobile number and vehicle number, and send a photo of the sticker and its packaging if you can.

What happens next. We reply within 2 working days. If the claim is accepted, we print and send a replacement within 7 working days. We may ask you to return or destroy the faulty sticker.

When we do not replace.

The wrong details were your own mistake after you confirmed them.
The sticker was damaged after you received it, through use, wear, weather, removal or misuse.
You no longer have the vehicle, or you want the sticker for a different vehicle.
You lost the sticker or it was stolen.
You already received a free replacement for the same order. If the replacement itself has one of the faults above, we replace it again.

6. Payment problems

Charged twice, or charged but no order created. Tell us within 30 days with your payment reference. We check with our payment processor and, if the charge is wrong, it is returned to the account you paid from.
Timing. A returned payment usually reaches you in 5 to 7 working days after it is approved. Your bank may take longer.
Failed payment. If the money was taken but the payment shows as failed, it is usually returned automatically by the payment processor.
Disputes with your bank (chargebacks). Please write to us first. A chargeback can delay a decision, and we may switch off the sticker while it is checked.

7. If you bought from a Partner's stock

A Partner may sell you a sticker from stock. You pay the Partner, and the Partner is the seller. The Partner may not charge more than the maximum retail price (MRP) shown in the app and printed on the pack.

We do not take your payment, so we cannot refund the price you paid the Partner. Ask the Partner for a receipt or invoice.
The rule in section 5 (free replacement within 3 days) applies to these stickers too. Report the fault to us, and we send the replacement free of charge, whichever Partner sold it to you.
The service starts when the Partner activates your sticker. You accept our Terms and Privacy Policy at your first login.
If you do not want to accept our Terms, tell us within 7 days of activation. We switch the sticker off and delete your details. Any refund of the price is a matter between you and the Partner.

8. Partners

Joining fee. The joining fee is not refundable once your account is active, including if you stop selling. If we waived the fee, you get no refund or credit.

Stock batches. Stock is non-returnable and not refundable. Unsold tags stay with you and do not expire. We do not credit them.

You pay for a batch online through our payment processor. Wallet earnings cannot be used.
We verify the tags before handover, and you check the count and condition at handover. A defect you could have seen at handover is not a ground for a reprint, refund or credit.
Tags damaged in printing are recorded and set aside, and you are not charged for them.
A print fault you could not have seen at handover (for example, a tag that does not scan) is replaced free of charge.
If a tag is damaged while it is with you, you may ask our Administrator for a reprint. If we approve it, we quote the reprint charge in the app, and reprint once you accept and pay. If we reject it, the loss stays with you.
Lost or stolen stock is your loss, and we do not replace or credit it. Tell us straight away so we can block the tags.
Buy-back. If we withdraw your stock authorisation or close your account for a reason that is not your breach of the Terms, we buy back your unused, undamaged tags at the batch price you paid, once you return them to us. There is no buy-back if you choose to stop selling, or if your account is closed for fraud, mis-selling or another breach.
A payment for a batch that is charged twice or fails is put right as in section 6.

Commission. Commission is not reversed once it is credited, except where it was earned through fraud or mis-selling. A replacement sticker does not change it, and no commission is paid on the replacement. Commission is locked for a period (currently 3 days) before you can withdraw it.

Payouts. If we reject a payout, the amount stays in your wallet and we record the reason.

9. If we change or end the service

We keep the service running for at least 5 years from the date your sticker is activated. If we shut down or materially change the service, we give registered users at least 60 days' notice by SMS.

If we shut down the service permanently before your sticker has had 5 years of service, for a reason other than events outside our control (section 19 of the Terms of Service), we refund the unused part of the price, in proportion to the months remaining:

for a sticker bought directly from us, of the price you paid us
for a sticker bought from a Partner's stock, of the batch price we received for that sticker, paid to you as the customer

The refund goes to the account you paid from, or for a stock-sold sticker, to the bank or UPI account you give us.

10. Contact and grievances

OIQRCS LLP, operating QRConnectMe
Suite no 011, 43/1574, Near NH Bypass Flyover, Kochapilly Road, Palarivattom, Kochi, Ernakulam, Kerala 682025
Email: ops@qrconnectme.com · Phone: +91-81880 00777

Complaints go to our Grievance Officer, Rizwan Ishaque, Grievance Officer (Support), at the details above. We acknowledge a complaint within 48 hours and resolve it within 30 days.

11. Changes to this policy

We may update this policy. The version number and effective date at the top show the latest revision. We tell registered users of material changes by SMS at least 15 days before they take effect. A change does not apply to an order you placed before the change, unless it is in your favour.